RETURN POLICY

Thank you for choosing to shop with us. Please review our policy carefully, as we do not accept returns on customer orders. By completing your purchase, you agree to the terms outlined below.

Final Sale Policy
  • All orders placed with us are final sale and are not eligible for returns, exchanges, or refunds under any circumstances.
  • We encourage you to review your order thoroughly before completing your purchase to ensure you are satisfied with the items and quantities selected.
Exceptions
  • If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund for the damaged item.
  • If the wrong item was shipped, we will assist you in resolving the issue by providing the correct product or offering a refund for the incorrect item.
Customer Responsibility
  • We are not responsible for any errors in the order placed by the customer, including incorrect items, quantities, or shipping details.
  • Please double-check your order before finalizing the purchase.

We appreciate your understanding of this policy. If you have any questions, feel free to contact our customer service team, and we’ll be happy to assist you.

Thank you for your business.

PRIVACY POLICY

At LAN MAI, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you interact with our website. By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
  • Personal Information: Information you provide when creating an account, making a purchase, signing up for newsletters, or contacting us (e.g., name, email address, phone number, shipping address, and payment details).
  • Usage Data: Automatically collected information such as IP addresses, browser type, device information, operating system, and browsing behavior (e.g., pages visited, time spent on the site).
  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your browsing experience and analyze website performance. You can manage cookies through your browser preferences.
2. How We Use Your Information
  • To process and fulfill orders, including payments, shipping, and returns.
  • To communicate with you about your orders, updates, and promotions.
  • To improve our website, products, and services based on your feedback and usage.
  • To personalize your experience on our website, including showing relevant products and content.
  • To send marketing communications, with your consent, such as newsletters, promotions, and special offers.
  • To comply with legal obligations and resolve disputes.
3. How We Share Your Information
  • Service Providers: We share your information with third-party service providers (e.g., payment processors, shipping carriers, marketing partners) who assist us in operating our website and providing services to you.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Legal Compliance: We may disclose your information when required by law or to protect our rights, safety, or property, or that of others.
4. Data Security
  • We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
  • Access and Correction: You have the right to access, update, or correct your personal information by logging into your account or contacting us directly.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you can unsubscribe by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.
  • Cookies: You can control the use of cookies through your browser settings. Disabling cookies may affect some features of our website.
  • Do Not Track: Our website does not respond to "Do Not Track" signals from your browser.
6. Third-Party Links
  • Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. Please read the privacy policies of any third-party websites you visit.
7. Children's Privacy
  • Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such information being collected, we will take steps to delete it.
8. Changes to This Privacy Policy
  • We may update this Privacy Policy to reflect changes in our practices or legal requirements. When updated, the "Effective Date" at the top will be revised. Please review periodically to stay informed about how we are protecting your information.
9. Contact Us
  • If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@lanmaiworld.com.

Effective Date May 2025

Thank you for trusting LAN MAI with your personal information.